Plant a tree with every order.
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General
Where can I purchase Amniki products?
Amniki is collaborating with several well-established retailers to expand our reach and provide you with more convenient purchasing options. While our exclusive collection is primarily available through our official website, we are working diligently to partner with reputable retailers to offer our products through their platforms.
How do I know if my order is confirmed?
After completing your purchase on our official website, you will receive an order confirmation email detailing your order summary. If you do not receive this email within a few minutes, please check your spam or junk folder. For further assistance, contact our customer care team.
Does Amniki offer promotional sales or discounts?
Amniki believes in the inherent value of its products. While we do not offer conventional promotional sales or discounts, we occasionally provide special offers that present exceptional value. To stay informed about these unique opportunities, we encourage you to subscribe to our newsletter and follow us on our official social media channels.
Are there options to personalise my Amniki order?
At this time, we do not offer customisation options. However, we are excited to announce that in the near future, we will be offering our valued customers the opportunity to personalise their orders—whether through bespoke packaging, adding artwork, or engraving names/initials to their purchases.
Does Amniki provide eco-friendly product choices?
Amniki is committed to environmental sustainability and is actively working towards incorporating eco-friendly materials, such as recycled leather, into our products in the future. While we do not currently offer products made from these materials, we are dedicated to making a positive environmental impact.
To support this commitment, we plant a tree and remove an ocean-bound plastic bottle with every order placed. This initiative reflects our dedication to environmental stewardship and our ongoing efforts to contribute to a healthier planet.
What benefits does the Amniki Gold program offer?
Amniki Gold is our forthcoming, exclusive members-only service, thoughtfully designed to reward our esteemed clientele for their loyalty. Launching in 2026, this program will offer unparalleled benefits to elevate your luxury shopping experience to new heights.
Shipping and Delivery
When will my order be dispatched?
We strive to dispatch all orders within 24 hours of receipt, ensuring a swift and seamless experience for our valued customers. Please note that customised orders may require additional processing time to ensure the highest level of craftsmanship.
During peak periods, such as holidays or special promotions, processing times may be extended due to increased order volumes. We are committed to keeping our customers informed and will provide timely updates regarding any delays.
Which countries do you ship to?
At this time, Amniki exclusively offers its products through our official website, serving customers in the United Kingdom and the United States. We are not yet available through physical retail locations.
If you're interested in seeing our products offered in your country, please let us know. Your feedback is valuable as we consider future expansion opportunities.
What are your shipping costs?
At Amniki, we offer free standard shipping on all orders over £50. For orders under this amount, shipping costs are calculated at checkout based on your location and selected shipping method.
To view the exact shipping cost for your order, please proceed to the checkout page, where the total shipping fee will be displayed before you complete your purchase.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking number. This allows you to effortlessly track your package through our website or directly with the carrier, ensuring you stay informed every step of the way.
When will I receive my order?
At Amniki, we strive to provide timely delivery of your orders. Standard shipping typically takes 3-5 business days for UK orders, while international deliveries may require 5-10 business days. For those seeking a faster delivery, expedited shipping options are available at checkout to ensure your products arrive sooner.
Please note that during peak periods, such as holidays or special promotions, processing times may be extended due to increased order volumes. We are committed to keeping our customers informed and will provide timely updates regarding any delays.
Is it possible to update my shipping address after placing an order?
While we cannot guarantee that shipping addresses can be modified after an order is placed, our customer care team is dedicated to assisting you in finding the best possible solution. Please reach out to us promptly, and we’ll do our utmost to accommodate your request.
Please note that once an order has been dispatched, it may not be possible to change the shipping address. Therefore, it's important to ensure that your shipping information is accurate at the time of placing the order.
Returns and Exchanges
What is your return policy?
At Amniki, we offer a 45-day return policy for your peace of mind. To ensure a smooth return process, products must be in their original condition.
How do I initiate a return?
To initiate a return, simply reach out to our customer care team, who will assist you with the process. We are continuously enhancing our services and will soon offer the convenience of self-service returns for a more seamless experience.
Can I exchange my item?
Unfortunately, we do not offer an exchange policy. However, you are welcome to return your purchase within 45 days for a full refund, provided the items are in their original condition. Please note that return shipping costs are the responsibility of the customer, unless the product is faulty or shipped in error.
When will I receive my refund?
Once your returned product(s) have been received, please allow 5-10 business days for the refund to be processed back to your original payment method.
If you have not received your refund within this timeframe, kindly contact our customer care team for assistance.
